Domestic shipping

At YAJE Wellness, we understand the anticipation of receiving your self-care products. We strive to process and ship all orders promptly to ensure you get your natural body care products in a timely manner. Our family-run team is dedicated to carefully packaging your items with love and sending them on their way to you. Should you have any questions about shipping or need assistance with your order, feel free to reach out to us. Your self-care journey is important to us, and we are here to support you every step of the way.

Returns and Exchanges Policy

At YAJE Wellness, we strive to ensure your complete satisfaction with our natural body care products. If you are not entirely happy with your purchase, we have a straightforward returns and exchange policy in place to serve you better.

Returns

• We accept returns on unused items within 30 days of purchase.

• To initiate a return, please contact our customer service team with your order details.

• Once your return is approved, you can ship the items back to us in their original packaging.

• Upon receiving the returned items, we will issue a refund to your original payment method.

Exchanges

• We are happy to offer exchanges for products of equal value within 30 days of purchase.

• To request an exchange, please reach out to our customer service team with your order information.

• Once your exchange is approved, you can send back the items you wish to exchange in their original packaging.

• After receiving the items, we will process the exchange and ship out your new selection.

We kindly ask that all returns and exchanges adhere to the specified guidelines to enable smooth processing. If you have any questions or need assistance, please don't hesitate to contact us.

Damaged or Faulty Goods

We are deeply sorry to hear that you have received damaged or faulty goods from YAJE Wellness. Your satisfaction is our top priority, and we want to make this right for you as soon as possible.

Please kindly provide us with the following details so we can assist you promptly:

• Your full name

• Order number

• Description of the damage or fault

• Clear photos showing the issue

You can reach out to us via email at support@yajewellness.com

Our team is available Monday to Friday from 9am to 5pm to address any concerns you may have.

Rest assured, we will do everything we can to ensure your experience with YAJE Wellness is resolved satisfactorily. Thank you for bringing this to our attention, and we appreciate your understanding.